Flexibility. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. HSA and PPO Options National and Local Networks Retirement. Liveops offers work from home in customer service and sales. Connect contractors to affordable commercial insurances. Is Liveops nation legit? Liveops Okta. Yes! You can actually enable a person to get to an application through the Okta platform. This means you can choose when, where, and how often to work! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Find ready-to-work contractors where and when you need them. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Remote work is undeniably popular and LiveOps offers that. Consider holiday gift experiences. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Community. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Remember me. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Username or Email Password. Independent Contractors are responsible for expenses and control their profit and loss. Well learn about your business and help guide the best solutions based on your needs. Learn about Liveops Enterprise Solutions Click Here . With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. To accept cookies continue browsing as normal. Keep in mind, the more you service, the higher your earning potential! Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Functionality Add this integration to enable authentication and provisioning capabilities. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. You get to dictate when and how often you commit to providing services. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Its why weve led the industry in virtual flex agent services for more than 20 years. Keith Myers, SVP Business Technology, Live Nation. Actual earnings may vary depending on client opportunity and support required. Or, if, No college? IT Support You are using an unsupported browser. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. You can also manage cookies in your browser settings. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. You can make money teaching it online. It was as simple as they said, adds Myers. The background check requires a $24.99 processing fee paid directly to our vendor. Copyright 2023 Liveops, Inc. All rights reserved. Cons. But we were just relentless, and in one year we moved all of our workloads to the cloud. Forgot Password Enter the email address associated with your account. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Users verify their identity by . Enterprise Solutions. Were now out of the back room and working with the business to add direct value, Huckabay says. Remember me. Hard to get in contact with managers for help. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Norton 360 with LifeLock helps keep your digital life safer. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Managing multiple systems, programs, and screens simultaneously. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Liveops: Flexibility. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Looks like you have Javascript turned off! In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. This means you can choose when, where, and how often to work! Work confidently with real-time chat support, tech support, business tools and professional development workshops. You can also manage cookies in your browser settings. Passwordless. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Be the customer care voice of top brands, providing best-in-class service. Your customers deserve the best at every touchpoint. Openforce simplifies your contractor management processes by providing a single platform solution. From professional services to documentation, all via the latest industry blogs, we've got you covered. They have to be accessible, easy to use, secure, and platform agnostic. Help patients get the most out of treatment plans. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. . After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Ditch the paperwork and endless manual tasks. Liveops is a legitimate company. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Here's everything you need to succeed with Okta. Learn more Tax Support Provide support to users of top tax software providers. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Browse case studies, customer service tips and other helpful resources for enterprises. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. View our background requirements here. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. OR Look in your activation email. Submit an application for an available virtual contact center opportunity. Single Sign On. Set your own schedule to work around your life. Join the revolution of the modern contact center! This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Qualify and onboard contractors in record time. Status. Login here. Across the country. I still love it., I strongly recommend not working for this company. management. This was a tight category! Agent Sign-In. Goodbye long commutes, rigid schedules, and busybody managers. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. With Okta we're able to quickly deploy tools to new employees. Browse case studies, customer service tips and other helpful resources for enterprises. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Knowledge Base. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Cons are having to provide your own equipment. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Liveops exists to improve people's lives, and . Health, Dental & Vision. Live far from an urban center? Some clients also pay commissions. You can also manage cookies in your browser settings. The integrations looked complex. To find out more, read our Privacy Policy and Cookie Policy. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Developer Center. Login. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Improving Peoples Lives. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. We'd have had to build out a lot of infrastructure. Support. Independent Contractor Companies across a variety of industries trust Liveops to provide virtual contact center services. To find out more, read our Privacy Policy and Cookie Policy. Also the hiring process is long and it's unpaid. Take our quick quiz and well recommend our top client matches for you. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Avoid Recruiting Scams Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Assist customers with orders, questions, and returns. No ones done this, Huckabay says. Heres a direct link to where you can sign up. I like feeling like Im helping people all from the comfort of home. The freedom of an entrepreneur. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Across the web. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Whats it like to be self-employed and provide virtual contact center services? Okta goes so much further than other providers, Huckabay says. Check the Eligibility requirements and make sure were currently accepting applications in your state. We use cookies to improve your experience on our website. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Login to track your existing support requests. To accept cookies continue browsing as normal. Pros. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Earning potential. Login to know the status of the ticket. When someone leaves, they're deactivated. TMCF is the nation's largest organization exclusively representing the Black College Community. All rights reserved. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. I still love it., You make your own schedule. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 . By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Login. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Its a good company depending on the project you are on. The cons are being able to work in your own home. The more investment you make in yourself, the greater the reward. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Hello, Liveops. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Its a huge, huge advantage for us, says Myers. The typical military family moves every two or three years. View our background requirements here. Client opportunities may have additional requirements, including expanded client-specific certification. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Okta was leaps and bounds ahead of all the other providers, says Myers. Okta offered exactly what Live Nation needed. Onboarding employees has become much more efficient. Be a superhero sales agent with great earning potential. Organizations. Thats up to you. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Not sure which client opportunity (or opportunities!) I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Their consistency, professionalism and customer service are unparalleled in the industry. Attack Protection. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Gift Matching Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Learn More. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Mobile first. Work from home. Submit ticket. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Collaboration tools are a huge part of us being successful, says Myers. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Intelligent As a lot of people in the company say: it just works. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Innovate without compromise with Customer Identity Cloud. Scottsdale, AZ 85257. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Freedom. You don't necessarily have calls every . Documenting details of calls and customer interactions. Enjoy the freedom and flexibility of being your own boss. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Click herefor technical info. Pros. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. If you have not created a ticket yet then you would need to register or create a new ticket to begin. That syncs to Okta and then that person cannot access any applications. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Then, this is the place where you can find some sources which provide detailed information. Enjoy the freedom of being your own boss. Password Remember me Or, sign in using:
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